With 6 years of experience in the BPO industry, I have build the skills necessary for roles in customer service, social media management, and more. My key skills and experiences include:
Content Moderation: - Identifying and removing prohibited content and taking action on copyright, counterfeit, and trademark claims (DMCA) Customer Service:- Provide assistance to customers' issues and concerns via
Additional skills and experiences:- Social media management, graphic design, and customer support. - Proficiency in tools/software such as Acuant, Braintree, Kount, Zendesk, and other moderation tools.- Order cancellation, refund processing, and chargeback management.- Administrative support including social media management
Notable accomplishments:- Consistent top performer and recipient of Agent of the Year award in
Best,
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