Currently, I'm a manager of a BPO company.
I am in charge of the daily operations of the telecommunications client that we're supporting.
Customer service is where I'm comfortable in.
I understand how important it is to satisfy customers.
Communicating to American (English-speaking) clients is not a problem for me.
I report on performance on a weekly/monthly basis.
I handle 100++ employees and I make sure that everyone are getting the support that they need to do an excellent job for our clients.
I oversee 7 supervisors, guiding them on how to handle people and enhance their leadership skills.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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