Leadership & Team Development: Proven ability to recruit, train, and mentor high-performing teams, ensuring consistent service quality and employee growth.
Operational Management: Experienced in overseeing multiple outlets, streamlining operations, and implementing cost control measures to improve efficiency.
Performance Coaching: Skilled in monitoring KPIs, conducting performance reviews, and driving teams to exceed targets.
Customer Service Excellence: Adept at service recovery, resolving escalations, and maintaining high customer satisfaction.
Strategic Planning: Strong background in rostering, inventory management, and cost optimization to maximize profitability.
Communication & People Skills: Approachable, supportive, and effective at motivating teams and building a positive work environment.
Experience: 10+ years
BPO and Restaurant Experience
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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