PROFESSIONAL EXPERIENCE
General Admin Assistant & Virtual Supervisor l Topigs Norsvin CANADA l
Manage the data recordings of Breeding, Gestation, and Gilt Developer reports and that includes artificial insemination, pregnancy
checking, and heat detection.
Manage company
Customer Service Representative l Ubiquity Global Services l
Customer agent for a financial company in the US. Assisted various of customer in different ages and backgrounds. Focus with
checking the customer’s monthly deposits and salaries.
Practiced the mastery of art in giving step-by-step instructions with mobile banking apps and T&C.
Maintain a good KPI from training to production and received an award as a top agent.
Received a very positive survey feedback from the customers.
Admin Assistant and Customer Support l Center USA l
Supported customers with their issued corporate credit cards by resolving technical issues and financial status inquiries.
Supported corporates by maintaining and ensuring accurate allowance and expense management.
Collaborated with different departments to improve financial technology processes for credit card systems, enhancing effeciency,
and user experience.
Focused on properly processing the corporates and customers disputes. Provide to financial managers of the corporate with their
dispute statuses.
Customer Care Ambassador l MidiHealth l 2025 l Part-Time WFH
Skilled in coordinating patient care, managing medical records, collaborating insurance providers and pharmacies. Skilled in
management, appointment scheduling, and handling admin tasks.
Appointment Setter l Premium Finance Group LLC. USA l 2026 | WFH
Managed outbound calls, SMS and
Handled cold calling and follow-ups to convert inquiries into confirmed appointments.
Managed the appointments by using the clients Calendly and communicating via skool.
Built structured workflows that improved response time, reduced missed appointments, and supported overall business growth.
Experience: Less than 6 months
Customer Service & Communication Customer Support (phone, email, chat) Problem Resolution & Conflict Management Active Listening & Empathy Professional Communication (verbal & written) Client Relationship Management Administrative Data Entry & Record Management Calendar & Email Management Documentation & Reporting Task Prioritization & Time Management Multitasking in Fast-Paced Environments Financial & Technical Skills Transaction Monitoring & Expense Verification Financial Data Accuracy & Compliance Technical Troubleshooting & User Support Familiarity with FinTech Platforms & Tools Policy Adherence & Regulatory Awareness Productivity & Tools Microsoft Office Suite (Word, Excel, Outlook) Google Workspace (Docs, Sheets, Gmail) CRM (Noble, Talkdesk, Okta, Salesforce, Zendesk, Go Highlevel etc.) Virtual Communication Tools (Zoom, Slack, MS Teams) Knowledge Base & FAQ Maintenance
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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