Customer Service Representative, Quality Assurance

Overview

Looking for part-time work (5 hours/day)

at $4.15/hour ($500.00/month)

Bachelors degree

Last Active

July 10th, 2026 (yesterday)

Member Since

September 15th, 2025

Profile Description

I have hands-on experience handling inbound accounts, providing professional and empathetic support through chat, email, and phone. I am skilled at resolving customer concerns quickly and effectively while maintaining high satisfaction scores, and I always strive to build rapport and ensure a positive customer experience in every interaction.
As a QA Analyst, I have conducted call, chat, and ticket audits to ensure compliance with company policies and quality standards. I prepare detailed performance reports, deliver actionable feedback to agents, and help teams improve overall service delivery. My strong attention to detail, analytical mindset, and structured approach to documentation allow me to identify process gaps and contribute to continuous improvement.