Hi there! I have had decent experience in the Customer Service field. I am able to deal with clients and customers and help them resolve their concerns.
Experience: 2 - 5 years
Entertaining client and employee calls, assisting team to provide concerned person’s queries to raise as SAP tickets, conducting quarterly surveys, conducting follow-up and quarterly calls with clients and employees, sending important alerts and reminders to staffs, circulating important announcement internally, addressing WhatsApp queries of clients and employees, updating/adding/removing employees from our records, sending welcome greetings and conducting welcome calls to new employees, coordinating with coordinators for updates, Preparing weekly and daily reports
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