Customer Service Advisor

Troubleshooting & Problem Solving: Diagnosing and resolving hardware, software, and network issues efficiently. Technical Knowledge: Familiarity with operating systems (Windows, macOS, Linux) Customer Support: Providing clear, patient, and professional assistance to clients and users. Communication Skills: Explaining technical information in an understandable manner.

Excellent Communication: Clear and empathetic verbal and written communication skills. Active Listening: Fully understanding customer needs and concerns. Problem Solving: Quickly identifying issues and providing effective solutions. Patience & Empathy: Remaining calm and understanding in challenging situations. Product Knowledge: Deep understanding of products or services to assist customers accurately.

Strong time management and multitasking abilities developed through balancing night shift work in a BPO environment with academic responsibilities. Proven ability to adapt to challenging schedules while maintaining productivity and focus. Excellent organizational skills and discipline in managing professional and personal commitments.