Martha
Scheduling Specialist | Customer Support Professional
Verified
Overview
Looking for part-time work (4 hours/day)
at $4.55/hour ($440.00/month)
Bachelors degree
Last Active
July 7th, 2026 (2 days ago)
Member Since
September 14th, 2025
Profile Description
Detail-oriented professional with over 10 years of experience in the BPO industry, specializing in workforce management, scheduling, real-time monitoring, and capacity planning. Skilled in administrative support, customer service, and technical troubleshooting, with additional experience in executive support, documentation, and creative tasks such as basic graphic design and video editing for social media and business content.
Proficient in MS Excel, workforce tools, Canva, CapCut, and Picsart, with a proven ability to streamline processes, optimize schedules, and maintain service level performance. Recognized for strong organizational skills, clear communication, and adaptability in both on-site and remote work environments.
Currently exploring opportunities not only as a Workforce Specialist and Customer Support Professional but also in Creative Support and Virtual Assistance roles, where my mix of organizational, support, and creative skills can add value to business operations.
Top Skills
Human Resources » Workforce Management
Experience: 10+ years
I have over 10 years of experience in the BPO industry, with strong expertise in workforce management (scheduling, real-time monitoring, capacity planning, and reporting). I have handled roles from analyst to assistant manager, which helped me develop both technical and leadership skills.
Other Skills
Professional Services » Management Services » Administrative Management
Experience: 10+ years
I can also provide administrative support such as calendar and email management, task prioritization, documentation, and reporting — skills that overlap with virtual assistance tasks.
Customer Support » Technical Support
Experience: 1 - 2 years
Customer Support » Customer Service
Experience: 6 months - 1 year
Design » Graphic Design
Experience: Less than 6 months
For creative support, I am skilled in basic graphic design and video editing using tools like Canva, CapCut, and Picsart, which I can apply for simple marketing or social media needs. I am continuously exploring more editing tools, and I learn new software quickly
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Las Pinas City Metro Manila, Metro Manila
- Tests Taken
- IQ
- Score: 133
- DISC
- Dominance: 43%
- Influence: 19%
- Steadiness: 19%
- Compliance: 19%
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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