Sofia
Escalation Specialist | Medical Biller | Healthcare Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
High school diploma
Last Active
July 5th, 2026 (5 days ago)
Member Since
September 13th, 2025
Profile Description
Results-driven Escalation Specialist with proven expertise in healthcare operations, patient support, and issue resolution. Skilled in managing high-priority cases, investigating complex concerns, and coordinating with cross-functional teams to ensure timely and effective solutions. Adept at balancing empathy with compliance, maintaining professionalism under pressure, and safeguarding patient satisfaction while meeting regulatory and organizational standards. Known for strong communication, analytical thinking, and problem-solving abilities that help resolve escalations efficiently and prevent recurrence.
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
Professional Services » Medical Services » Patient Care
Experience: 2 - 5 years
Professional Services » Medical Services » HIPAA Compliance
Experience: 2 - 5 years
Other Skills
Customer Support » Customer Service » Conflict resolution
Experience: 2 - 5 years
Office and Administration » Data analysis
Experience: 2 - 5 years
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Fernando, Cebu
- Tests Taken
- DISC
- Dominance: 56
- Influence: 12
- Steadiness: 15
- Compliance: 17
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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