Highly motivated and detail-oriented professional with extensive experience in the BPO industry, including roles as a Customer Service Representative, Subject Matter Expert, and Arbitration Specialist for an insurance company. Proven expertise in benefits verification, client support, and process improvement, with a strong ability to mentor and guide tea
Experience: 6 months - 1 year
Experience as a Subject Matter Expert (SME), providing coaching, training, and support to team members for performance improvement.
Experience: 2 - 5 years
Adept at analyzing issues, identifying solutions, and ensuring accurate outcomes under pressure.
Experience: 6 months - 1 year
Strong background in insurance verification of benefits, claims review and arbitration process
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