Technical Support Expert, Customer Service Inbound and Outbound, Sales Specialis

I have experience providing technical support services to clients and customers, ensuring smooth operations and timely issue resolution. My work includes: Customer Assistance – responding to technical inquiries via chat, email, or calls. Troubleshooting – diagnosing and resolving common software, hardware, and connectivity issues. System Support – guiding users through installations, updates, and basic configurations. Documentation – recording issues, solutions, and FAQs for future reference. Remote Assistance – using tools like TeamViewer, Zoom, or Google Remote Desktop to assist customers. Problem Escalation – identifying issues that need higher-level support and forwarding them promptly. Communication – explaining technical information clearly to non-technical users. With these skills, I’ve helped clients and customers resolve issues quickly, maintain productivity, and improve their overall user experience.

I have experience in sales and marketing, helping businesses increase brand visibility, attract new customers, and drive revenue growth.

I have hands-on experience in email marketing, helping businesses connect with their audience and generate more sales through effective campaigns.

I have hands-on experience managing and running Facebook advertising campaigns to help businesses grow their online presence and increase sales.

I have experience helping businesses find and connect with potential clients through targeted lead generation strategies and professional LinkedIn outreach.

I have strong experience using Canva to create professional, eye-catching designs for both personal and business use.

I have practical experience using CapCut to edit professional and engaging videos for social media, marketing, and personal branding.

I am proficient in using Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Calendar) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for business and administrative tasks.