Mary
Quality Analyst | Subject Matter Expert |Customer Service
Verified
Overview
Looking for full-time work (8 hours/day)
at $2.83/hour ($545.44/month)
Bachelors degree
Last Active
July 7th, 2026 (yesterday)
Member Since
September 11th, 2025
Profile Description
With 8 years of experience in the Customer Service Industry, I bring a strong foundation in client communication, administrative support and team coordination, core skills essential for an effective Virtual Assistant.
I began my career in an entry-level role, where I developed expertise in handling high volumes of customer interactions across
As I advanced in my career, I became a Subject Matter Expert (SME), a role that involved supporting frontline agents, ensuring adherence to processes, I regularly collaborated with supervisors and management, providing insights and contributing to performance improvement.
My dedication and analytical skills led me to become a Quality Analyst, where I am responsible for monitoring customer interactions, identifying areas for improvement, and delivering constructive feedback to teams. This role refined my ability to assess performance, improve workflows, and maintain high service standards.
I'm confident that my customer-focused mindset combined with my experience in remote communication and quality control, make me well-suited to provide efficient Virtual Assistant Support.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Other Skills
Office and Administration
Experience: 5 - 10 years
Office and Administration » Data Entry
Experience: 5 - 10 years
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tanauan, Leyte
- Tests Taken
- IQ
- Score: 116
- DISC
- Dominance: 39%
- Influence: 15%
- Steadiness: 11%
- Compliance: 35%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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