Executive & Administrative Support Specialist | Data Management & AnalyticsAdmin

Processed and organized company records, maintained accurate data in spreadsheets, and generated reports to support management decisions. Experienced in handling documentation, basic statistical summaries, and ensuring accuracy in administrative data tasks.

• Applied statistical knowledge from academic training to organize, interpret, and analyze data for reporting and decision-making. • Assisted in preparing sales reports, tracking business performance, and summarizing operational data for management review. • Experienced in using Microsoft Excel and Google Sheets to process, clean, and present data in a clear and structured format. • Strong attention to detail and accuracy when handling numerical information, ensuring reliable insights for business operations.

• Provided comprehensive support to executives and management by handling schedules, organizing meetings, and ensuring timely follow-ups on priorities. • Managed documentation, prepared reports, and maintained accurate records to support business operations. • Assisted in business communications, including drafting correspondence, coordinating with clients and staff, and ensuring smooth information flow. • Took initiative in organizing tasks, prioritizing deadlines, and resolving issues to maintain efficiency in a fast-paced environment.

• Experienced in maintaining client records and managing customer data through CRM tools to ensure accurate and updated information. • Used CRM systems to track client interactions, follow up on leads, and support renewals in the insurance industry. • Organized customer communications and service history, improving response time and client satisfaction. • Applied strong attention to detail and organizational skills to keep databases clean, accurate, and useful for reporting.

• Proficient in creating and managing spreadsheets for business operations, including tracking sales, inventory, and schedules. • Skilled in using formulas, functions, and data validation to process and analyze information accurately. • Experienced in preparing reports and summaries to support decision-making and daily operations. • Comfortable with formatting, chart creation, and organizing large datasets for clear presentation.

Managed business email accounts by organizing inboxes, categorizing messages, and ensuring timely responses to inquiries. • Drafted and proofread professional correspondence for management, clients, and team members. • Scheduled meetings, shared updates, and maintained smooth communication through Gmail and Outlook. • Applied attention to detail to avoid errors and maintain a professional tone in all email exchanges.

• Applied statistical methods from academic training to analyze, interpret, and summarize business data. • Assisted in preparing sales and operational reports by identifying trends, variances, and patterns for management review. • Skilled in using Microsoft Excel and Google Sheets to clean, process, and organize datasets for accurate reporting. • Strong analytical thinking and problem-solving ability, ensuring data-driven insights that support business decisions

• Experienced in using GoHighLevel to manage client accounts, track leads, and maintain updated records in the CRM system. • Assisted in setting up workflows, automations, and email campaigns to improve client communication and follow-ups. • Used the platform to schedule appointments, organize pipelines, and generate reports for business insights. • Familiar with managing contacts, tagging, and segmenting data to support efficient marketing and client management strategies.