Customer Service| Virtual Assistant

Over 8 years of experience providing technical support for global clients, resolving software and account-related issues through inbound/outbound calls and chat. Skilled in troubleshooting, CRM tools, and delivering clear solutions while ensuring customer satisfaction.

Over 8 years of customer service experience in inbound/outbound support, sales, and technical assistance. Skilled in handling customer concerns, using CRM tools, and meeting performance goals. Served as a Subject Matter Expert (SME) mentoring new team members and driving customer satisfaction.

Knowledgeable in using AI tools to improve efficiency in office and administrative tasks. Experienced in leveraging AI for data entry, content creation, email drafting, research, and task automation to support business operations.

Over 8 years of inbound sales experience handling customer inquiries, recommending products, and closing sales. Skilled in upselling, cross-selling, and providing excellent customer service to meet and exceed revenue targets.

As the Co-founder and Marketing Lead for King Inasar, I drive brand growth through strategic digital engagement. Content Strategy: Create and execute social media campaigns to increase brand awareness and customer traffic. Community Management: Handle all customer inquiries and reviews to build brand loyalty and reputation. Brand Growth: Align social media content with broader business goals under TRI-VC Prime Ventures Corp. Engagement: Draft compelling, localized content and captions to maintain a consistent brand voice.

Experienced in administrative support, handling data entry, scheduling, email management, and documentation. Skilled in organizing tasks, maintaining records, and supporting daily operations to ensure efficiency and accuracy.

Experienced in analyzing customer and operational challenges to provide quick and effective solutions. Skilled in adapting to unexpected issues, improving processes, and supporting team efficiency in fast-paced environments.

Specialized in high-stakes customer retention and "save" strategies, focused on reducing churn and maintaining long-term service agreements. Strategic Negotiation: Applied advanced de-escalation and negotiation techniques to persuade customers to maintain subscriptions and services. Performance Metrics: Consistently met and exceeded "Save Rate" and CSAT targets while managing high-volume call environments. Problem Resolution: Analyzed customer pain points to offer tailored solutions, upgrades, or incentives that restored brand loyalty and recovered revenue.