SMM | E-commerce Customer Service Assistant | Virtual Assistant | Video and Grap

I have experience working in e-commerce customer service, where I managed orders manually and communicated with customers through text-based channels, without voice interaction. In this role, I utilized Amazon’s Business Suite to efficiently handle order processing, track customer inquiries, and ensure smooth transactions. While my primary responsibility was customer service, I also gained exposure to keyword management by supporting product listings and assisting with optimizing search terms to improve product visibility and sales on Amazon. This experience enhanced my attention to detail, communication skills, and understanding of e-commerce operations, especially in the context of Amazon’s platform.

I have experience working in e-commerce customer service, where I managed orders manually and communicated with customers through text-based channels, without voice interaction. In this role, I utilized Meta Business Suite to efficiently handle order processing, track customer inquiries, and ensure smooth transactions. While my primary responsibility was customer service, I also gained exposure to keyword management by supporting product listings and assisting with optimizing search terms to improve product visibility and sales on Amazon. This experience enhanced my attention to detail, communication skills, and understanding of e-commerce operations, especially in the context of Amazon’s platform.

I have a strong passion for graphic design, which I initially developed as a hobby by creating and editing visuals for personal projects and social media. Using Canva, I enjoy experimenting with layouts, colors, and typography to create eye-catching designs. Beyond my personal interest, I also work part-time in graphic design, where I apply my Canva skills to produce professional-quality graphics for marketing materials, social media posts, and event promotions. This experience has helped me develop a keen eye for detail, brand consistency, and effective visual communication.

I have experience in creating engaging content for social media, developed through both personal projects and professional work. I started by managing and editing content for my personal social media accounts, where I experimented with different formats, styles, and trends to build engagement and grow my online presence. In addition to personal content creation, I also work part-time as a Social Media Manager, where I am responsible for planning, creating, and scheduling posts across various platforms such as Instagram, Facebook, and TikTok. This role has helped me gain practical experience in audience targeting, content strategy, trend analysis, and performance tracking. My content creation process often involves video editing, copywriting, and graphic design, using tools like Canva, CapCut, and Meta Business Suite to ensure professional and consistent branding.

I have hands-on experience in video editing, gained through both academic and professional settings. During my academic journey, I regularly edited videos for school projects, presentations, and extracurricular activities, allowing me to develop a strong foundation in storytelling, pacing, and visual communication. In addition to my academic work, I also work part-time as a video editor, where I apply my skills to real-world projects. This includes editing promotional content, social media videos, and event highlights. Through this role, I've learned to work efficiently under deadlines, collaborate with clients or team members, and adapt my style to fit different content needs. I am proficient with popular editing software such as Canva, CapCut, etc., and I continuously strive to improve my skills and stay updated with the latest trends in video editing.