Email Marketing Specialist / Social Media Manager/ VA

I gained experience in healthcare technical writing as a Process Associate at Genpact Philippines, where I developed accurate documentation, created reports, and translated complex healthcare data into clear and concise information for internal and client use. I further enhanced these skills in email marketing by crafting structured content, developing customer focused campaigns, and applying technical writing principles to ensure clarity, compliance, and engagement in all communications.

As a Process Associate at Genpact Philippines, I provided healthcare technical support by assisting clients and healthcare providers, ensuring smooth operations of medical platforms and tools. My role involved guiding users through solutions, and maintaining accurate documentation to improve efficiency and customer satisfaction.

I developed strong problem solving skills as a Process Associate in Genpact Philippines by analyzing healthcare data, resolving account discrepancies, and addressing client concerns with accuracy and efficiency. These skills were further strengthened through my experience as a service crew at McDonald’s, where I handled customer service challenges under pressure, and in email marketing, where I created tailored strategies and solutions to improve engagement and campaign performance.

Developed strong public speaking and customer service skills by interacting with large volumes of customers daily at McDonald’s. Gained confidence in clear communication, problem-solving, and engaging diverse audiences.