Senior Operations Manager | Executive Assistant | VA

As an Operations Manager, I am responsible for overseeing the performance and productivity of over 100 team members across two distinct campaigns. I manage day-to-day operations on the production floor, ensure alignment with organizational goals, and implement strategies to optimize efficiency, quality, and team coordination.

Lead Generation Specialist – OBI Services (Remote | 6+ months) In this work-from-home role, I was responsible for handling inbound calls and identifying potential clients with existing health insurance coverage. My primary focus was to qualify leads by assessing their eligibility and interest, then passing them on to the appropriate departments for further assistance. This position honed my communication skills, attention to detail, and ability to work independently in a fast-paced, remote environment.

In 2021, I joined Virtual Buddy as a Virtual Assistant, where I quickly stood out for my initiative and work ethic. By 2022, I was promoted to Team Leader, overseeing performance, workflows, and team coordination.

Customer Service Representative – Neo Global Solutions (Jollibee Delivery Hotline) This role marked the beginning of my professional journey, where I handled inbound calls for the Jollibee delivery hotline. I was responsible for taking orders accurately while navigating complex tools and systems under strict service standards. The fast-paced environment required strong attention to detail, quick thinking, and familiarity with geographic locations across the Philippines, as we tracked and processed deliveries nationwide. This experience sharpened my communication skills and taught me how to stay alert and efficient under pressure.

Managed executive calendars, scheduled meetings, handled administrative tasks, and provided daily support to ensure smooth business operations.

Virtual Assistant – Virtual Buddy (3–4 months before promotion) I joined Virtual Buddy as a Virtual Assistant, where I handled inbound calls to identify potential clients eligible for Medicare Parts A and B. Our account was focused on health insurance services, working in partnership with over 50 major insurance carriers across the U.S. In this role, I developed strong communication, client qualification, and data handling skills. My performance and initiative led to a promotion to Team Manager within just a few months.