Kent
Customer Success & Tech Support VA | Sales & Canva Skills
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.32/hour ($640.00/month)
Bachelors degree
Last Active
June 22nd, 2026 (3 days ago)
Member Since
September 4th, 2025
Profile Description
With over 3 years of experience in customer service and technical support, I’ve helped major telecom brands like Comcast, Telus, and Verizon deliver excellent customer experiences. I handle customer inquiries, troubleshoot technical issues, and ensure every interaction ends with a clear, positive resolution.
I specialize in customer retention, issue resolution, and administrative support, consistently meeting KPIs and maintaining CSAT scores of 90%+. My experience has taught me to balance quality, efficiency, and empathy — all essential for creating long-term customer satisfaction.
I’m also skilled in office administration, CRM systems, and communication tools (Microsoft 365, Google Workspace, Slack, and Avaya). Alongside my support expertise, I have basic creative skills using Canva for graphics and CapCut for short video edits, making me a versatile fit for Virtual Assistant or Customer Support VA roles.
If you’re looking for someone organized, reliable, and tech-savvy, who can manage customer support, admin tasks, and creative work — I’d love to be part of your team.
Top Skills
Customer Support » Technical Support
Experience: 6 months - 1 year
Troubleshoots and resolves Tier 1–2 issues efficiently; recognized for achieving 94%+ 3-day resolution rate, reducing repeat calls and boosting customer satisfaction.
Customer Support » Customer Service
Experience: 2 - 5 years
Delivers exceptional inbound/outbound, chat, and email support with strong de-escalation skills and a proven 90%+ CSAT record across telecom and tech accounts.
Office and Administration » Time Managment
Experience: 2 - 5 years
Effectively prioritizes tasks, meets deadlines, and maintains consistent productivity in high-volume, performance-driven environments.
Other Skills
Customer Support » Sales Support
Experience: 2 - 5 years
Drives revenue through upselling and cross-selling; consistently exceeded monthly sales targets by 20–22% while maintaining customer loyalty and satisfaction.
Design » Graphic Design » Canva
Experience: 2 - 5 years
Creates professional visuals, social media content, and reports using Canva; skilled in clean layout design, branding consistency, and eye-catching presentation formatting.
Office and Administration » Problem Solving
Experience: 2 - 5 years
Analyzes issues methodically and delivers long-term, practical resolutions; adapts troubleshooting strategies to meet client and system needs under pressure.
Office and Administration » Tech-Savvy
Experience: 6 months - 1 year
Proficient in CRM platforms, ticketing tools, and productivity suites (Microsoft 365, Google Workspace, Slack); quick to learn new software and integrate tech into daily workflows.
Video Editing
Experience: 2 - 5 years
Produces short reels and simple edits with captions, transitions, and music.
Customer Support » Active Listening
Experience: 2 - 5 years
Handling customer issues requires being attentive to small details and being a good listener and I can proudly say I have those skills.
Office and Administration » Adaptability
Experience: 2 - 5 years
Adapts easily to new systems, tools, and processes, ensuring smooth transitions and consistent output in dynamic work settings.
Office and Administration » Teamwork
Experience: 2 - 5 years
Works collaboratively with teammates to meet performance goals and deliver consistent, high-quality results.
Basic Information
- Age
- 25
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- New Lucena, Iloilo
- Tests Taken
- IQ
- Score: 131
- DISC
- Dominance: 38%
- Influence: 10%
- Steadiness: 28%
- Compliance: 24%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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