I help businesses streamline their operations and customer management processes using GoHighLevel (GHL), CRM systems, and workflow automation. My experience includes supporting business owners with workflow setup, pipeline organization, contact management,
With hands-on experience in GoHighLevel, I have supported projects involving landing page and funnel creation, website updates, workflow automation, CRM organization, and lead management. I am experienced in helping businesses maintain organized client journeys through automation workflows, follow-up systems, and streamlined communication processes tailored to business needs.
In addition to GHL support, I bring experience in billing operations, administrative coordination, and customer support. I have worked directly with business owners, teams, and customers to manage inquiries, maintain accurate records, coordinate follow-ups, and support daily operations in fast-paced environments.
I am also familiar with tools such as Airtable, Close CRM, Asana, Slack, Trello, Google Workspace, Canva, and CapCut, allowing me to support both operational and creative tasks when needed. Alongside workflow and CRM support, I can assist with basic content updates, social media support, and organized administrative management to help businesses stay efficient and client-focused.
I am highly organized, dependable, and adaptable, with the ability to learn systems quickly and work independently with minimal supervision. My goal is to help businesses improve workflow efficiency, maintain organized processes, and provide a smooth and professional client experience.
Experience: 2 - 5 years
Experienced in handling customer inquiries, resolving complaints, and providing account support through phone, email, and chat. Consistently maintained high satisfaction ratings by delivering clear, empathetic, and solution-focused service.
Experience: Less than 6 months
Responsible for managing day-to-day billing operations, including invoicing, payment tracking, account reconciliation, and maintaining accurate financial records across multiple systems. Experienced in handling billing reminders, monitoring overdue accounts, verifying payments through processors, and ensuring all transactions are properly documented and aligned with internal records. Handled client communication related to billing concerns, payment issues, and account updates while coordinating with internal teams to resolve discrepancies, process refunds, and manage account actions such as pauses and subscription changes. Also supported onboarding coordination, maintained organized tracking systems, and ensured smooth workflow between clients and operations.
Experience: 1 - 2 years
Go High Level (GHL) Assistant with hands-on experience in CRM organization, workflow automation, funnel and website setup, contact management, email marketing support, and customer communication workflows. Skilled in helping businesses streamline operations, manage leads efficiently, and improve client engagement using GHL tools and automation.
Experience: 2 - 5 years
Experienced in creating and posting engaging content across TikTok, Facebook, and Instagram to attract customers and job applicants. Adept at using social media as a tool for both marketing and recruitment.
Experience: 2 - 5 years
Managed an online clothing shop on Shopee and TikTok, from product listing and marketing to order fulfillment and refund processing. Well-versed in end-to-end online store operations and customer engagement.
Experience: 2 - 5 years
Skilled in troubleshooting hardware, software, and TV service issues. Able to explain technical solutions in simple terms, ensuring customers feel guided and supported while achieving fast resolution.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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