I am a Bachelor's degree in Nursing graduate with over four years of experience supporting U.S. healthcare practices in patient care coordination, customer service, appointment scheduling, and administrative operations.
My experience includes serving as the primary point of contact for patients, coordinating appointments, managing provider schedules, conducting patient intake, maintaining accurate medical documentation, and handling high volumes of phone calls and
In addition to my healthcare background, I have experience in sales and customer service, where I developed strong communication, problem-solving, and relationship-building skills.
I am organized, detail-oriented, dependable, and thrive in fast-paced environments. I take pride in providing exceptional customer service, maintaining accuracy, and helping healthcare teams deliver quality care.
Core Skills
• Patient Care Coordination
• Customer Service
• Appointment Scheduling
• Calendar Management
• Patient Intake
• Medical Administration
• Phone &
• Medical Records Management
• Insurance Verification
• CRM & EMR Systems
• Administrative Support
• Data Entry
• HIPAA Compliance
• Microsoft Office
• Google Workspace
• Communication
• Time Management
• Multitasking
Why Hire Me?
• Bachelor's degree in Nursing
• Over four years of experience supporting U.S. healthcare practices
• Strong background in scheduling, patient coordination, and customer service
• Excellent written and verbal communication skills
• Detail-oriented, reliable, and committed to delivering outstanding service
Experience: 2 - 5 years
Manages patient coordination, EMR documentation, insurance verification, and medical records retrieval while maintaining accuracy, confidentiality, and patient satisfaction.
Experience: 2 - 5 years
Builds strong client relationships, resolves issues efficiently, and delivers consultative, results-driven customer service across phone, email, and chat channels.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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