Sales

I have experience as a Telemarketer, where I conducted high-volume outbound calls to reach potential respondents, gather survey information, and meet daily sales targets. This role helped me develop excellent communication and persuasion skills, as I interacted with a diverse audience and ensured accurate data collection. I became skilled at handling objections, staying professional under pressure, and maintaining focus while achieving both survey and sales goals. My experience also taught me the importance of active listening, adaptability, and delivering clear, concise information to build trust with respondents.

I started as a Technical Support and Customer Service Representative where I developed strong problem-solving and communication skills while assisting customers with technical and service-related concerns. I also handled sales by offering mobile phones, device upgrades, and service plans tailored to customer needs. Due to my performance, I was later promoted to Retention Specialist, where I focused on resolving complex concerns, reducing cancellations, and strengthening customer loyalty. I’m skilled at building rapport with customers, identifying their needs, handling objections, and providing effective solutions that improve both customer satisfaction and business results.

As a Lead Generation Specialist, I executed high-volume inbound and outbound cold calls to identify and qualify prospects aligned with campaign goals, while providing estimates for additional services and answering client questions about previous and upcoming services. Leveraging market research and CRM tools like Salesforce, I maintained accurate lead lists, managed follow-ups, and ensured pipeline efficiency. I built strong rapport with decision-makers, effectively addressed objections, and highlighted product benefits to generate interest. Additionally, I scheduled appointments, passed qualified leads to the sales team, and collaborated with marketing to improve outreach strategies. Consistently exceeded lead targets and was recognized for achieving a high contact-to-lead conversion rate. Skilled in cold calling, inbound and outbound lead qualification, objection handling, CRM management, and time efficiency.