Customer Service, Service Desk Coordinator, Maintenance Renewal Representative

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Associates degree

Last Active

July 1st, 2026 (9 days ago)

Member Since

August 25th, 2025

Profile Description

Customer Service
* Addressed customer questions and recommended appropriate products and services to increase satisfaction.
* Resolved problems and escalated high-level issues to supervisor within established timeframes.
* Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
Service Desk Coordinator
* Act as the single point of contact to the client for all types of service requests.
* Coordination of all IT support groups to ensure maximum utilization of billable resources.
* Pre-process service requests as they arrive through email, manual entry, or direct client input.
* Schedule internal and field technical resources.
* Monitor resource schedules to ensure prompt time entry on service requests.
* Communication with clients as required: keeping them informed of i ---------- progress, notifying them of impending changes or agreed outages.
* Improve client service, perception, and satisfaction.
* Fast turnaround of client requests.
* Ability to work in a team and communicate effectively.
* Improve usage and increase productivity of IT support resources.
* Escalate service requests that cannot be scheduled within agreed service levels.
* Report the utilization of IT Support resources and successful completion of service requests to the Service Manager.
* Enter all work as service tickets into PSA.
Maintenance Renewal Representative
* Managing sales of existing customers
* Ensuring timely renewals with existing customers
* Coordinating with sales executives on account management and potential.