Technical Support & Customer Service Specialist | Sales Development Representati

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 29th, 2026 (9 days ago)

Member Since

August 22nd, 2025

Profile Description

I have over seven years of experience in the BPO industry, specializing in sales development, technical support, customer service, appointment setting, retention, and dispatch coordination. Throughout my career, I have managed high-volume outbound and inbound communications, qualified leads, scheduled appointments, provided technical support, and maintained strong customer relationships across the telecommunications, healthcare, real estate, solar, and home services industries.

In my technical support role with Comcast Xfinity, I diagnosed and resolved internet, cable TV, home phone, mobile, and home security issues while delivering excellent customer service and applying retention strategies to improve customer satisfaction. I also maintained accurate documentation in CRM systems and consistently met quality and performance metrics.

Most recently, as an SDR & Dispatch Coordinator, I prepared service estimates, coordinated schedules, processed invoices using QuickBooks, managed customer records through GoHighLevel and Jobber, and ensured smooth day-to-day operations. My experience has strengthened my organizational skills, attention to detail, and ability to manage multiple priorities in fast-paced environments.

I am a fast learner with strong communication, problem-solving, and multitasking abilities. I take pride in my professionalism, work ethic, and adaptability, and I am always eager to learn new systems and contribute to the success of the team.