Experienced Claims Specialist and Customer Service Representative with a background in Healthcare, Telecommunication, and Car Rental. Skilled in handling customer inquiries across calls,
Experience: 6 months - 1 year
• Assisted members with inquiries regarding health insurance benefits, eligibility, claims, billing, and provider information. • Resolved customer concerns while ensuring compliance with HIPAA and company policies. • Documented customer interactions accurately using CRM and member management systems. • Delivered high-quality customer service through phone, email, and other communication channels while meeting performance and quality metrics.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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