I have experience in content creation, including writing articles, social media posts, and basic marketing content. I also worked as a campus journalist for 3 years, which helped me improve my writing, research, and editing skills. I always aim to produce clear, engaging, and well-structured content based on the client’s needs.

I’m an experienced Customer Support Representative with hands-on experience in e-commerce customer service (Shopify), helping online businesses deliver efficient, professional, and customer-focused support. I specialize in managing the customer journey from pre-purchase inquiries to post-purchase support, making sure customers receive timely assistance and a smooth shopping experience. I understand that strong customer support plays a big role in building trust, improving customer satisfaction, and increasing repeat purchases. With experience in e-commerce support, I am skilled in handling customer concerns, order-related issues, and resolving problems in a professional and efficient manner. What I can do for your business: Customer Support & Communication • Respond to customer inquiries through email, live chat, and social media • Handle product questions and purchasing concerns • Assist customers with order status, shipping updates, and delivery concerns • Provide professional, clear, and empathetic customer communication • Maintain customer satisfaction through timely and accurate responses Order Management & Shopify Support • Process customer orders and monitor fulfillment status • Handle order modifications and cancellations • Process returns, exchanges, and refunds • Manage damaged item concerns and order discrepancies • Assist with tracking orders and shipment issues • Review and monitor customer order history • Navigate Shopify backend for order management and customer support tasks Issue Resolution & Customer Retention • Resolve customer complaints and escalations professionally • Investigate order-related issues and provide proper solutions • Handle customer disputes and service recovery • Help improve customer satisfaction and retention through quality support • Turn customer concerns into positive support experiences Customer Support Tools & Systems • Shopify for order management, customer records, refunds, and store support • Tapstitch for product and order coordination • WIIO for order workflow and operations support • Commslayer for customer communication management • Slack for internal team communication and coordination I am organized, detail-oriented, and committed to delivering excellent customer support while helping businesses improve their customer experience and build long-term customer loyalty.

I’m experienced in managing invoicing and tracking cash flow, ensuring your business stays organized and financially transparent. From preparing accurate invoices to monitoring payments and maintaining records, I help you save time, reduce errors, and keep your finances running smoothly.

I have experience in lead generation where I handled tasks such as researching potential clients, collecting accurate contact information, and organizing data in spreadsheets or CRM tools. I am detail-oriented, patient with repetitive tasks, and always make sure the leads I provide are clean and useful for the team.

I have created social media content for school projects, church activities, and Instagram posts. I have been using Canva for over 4 years as a student, which has helped me develop strong skills in designing graphics, layouts, and engaging visual contents. My experience includes making posters, presentations, and social media posts that are creative, organized, and tailored to different audiences.

I’ve been using ChatGPT almost every day for the past 3 years, so I’m very familiar with how AI responds and how to get the results I need. I know how to adjust prompts, rewrite instructions, and experiment until the output looks exactly right. It’s basically been my go-to tool for ideas, problem-solving, and creative tasks.

I have experience managing Instagram content by following a content calendar and organizing tasks in Trello. I schedule posts, stories, and captions to make sure everything goes out on time and matches the brand’s style. I focus on consistency, accuracy, and keeping the feed engaging for the audience.

I have experience in cold calling, where I reached out to prospects, introduced products or services, and set appointments for the sales team. I focus on being polite, respectful, and professional on every call while following scripts and handling basic objections.