Francis

Technical Support| Customer Service| Email and Chat Support

Verified

With Timeproof

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $3.76/hour ($363.63/month)

Bachelors degree

Last Active

July 9th, 2026 (5 days ago)

Member Since

August 18th, 2025

Profile Description

Technical Support Representative | 16+ Years in the BPO Industry

I am an experienced technical and customer service professional with nearly two decades of expertise in the Business Process Outsourcing (BPO) industry, specializing in technical support for voice, email, and chat channels. I am currently employed at Concentrix—one of the world’s largest BPO companies—where I provide technical assistance for Samsung mobile devices and manage approximately 25–30 customer calls per day.

I am passionate about delivering the utmost level of assistance in resolving technical issues and achieving positive customer outcomes.

Programs Supported:

-Samsung smartphones, tablets and other mobile devices
-Bose audio devices
-MyPlayDirect (Sony’s digital marketplace and merchandise store)
-Sony TV and DVD/Blu- ---------- devices
-TalkTalk (UK telecommunications)
-AT&T U-verse (US telecommunications)
-Telstra (Australian telecommunications)

Top Skills

Customer Support » Technical Support

Experience: 10+ years

As a seasoned technical support representative in the call center industry, I have handled numerous programs resolving technical concerns related to internet services, cable TV, smartphones, smart TVs, and premium audio devices. I have a proven ability to multitask, learn quickly, and perform well under pressure while still delivering positive outcomes. I am a dedicated professional with a strong track record of success, seeking a challenging and rewarding opportunity to leverage my expertise and drive results.

Customer Support » Customer Service

Experience: 10+ years

As a seasoned representative in the call center industry, I have handled numerous programs, resolving not only technical concerns but also providing quality customer service and establishing positive connections with clients, resulting in productive outcomes. I have a proven ability to multitask, learn quickly, and perform well under pressure while still delivering positive results. I am a dedicated professional with a strong track record of success, seeking a challenging and rewarding opportunity to leverage my expertise and drive results.

Other Skills

Basic Information

Age: 41

Gender: Male

Website: Sign Up with Pro Account to View

Address: Antipolo, Rizal

Tests Taken: IQ
Score: 114: DISC
Dominance: 32%
Influence: 9%
Steadiness: 35%
Compliance: 24%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”

Judy Bass

SEE MORE REAL RESULTS

“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”

- Marc Diez

see more real results