Detail-oriented Healthcare Virtual Assistant with 1 year of experience supporting medical professionals and healthcare organization and healthcare operations professional with over 5 years of progressive experience in provider support, process training, and team leadership. Skilled in Benefits, Prior Authorization, Claims, and Appeals with a proven track record of driving performance in both voice and chat operations. Strong background in training, process improvement, and people management.
Experience: 2 - 5 years
Experience: 2 - 5 years
Managed teams handling both voice and chat support. Oversaw daily operations, ensured compliance with KPIs, and drove performance improvement. Provided coaching, mentoring, and development to team members to improve efficiency and quality.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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