Virtual Operations & Sales Support Specialist | Remote Admin & Technical Support

Held a multi-functional role at an engineering startup focused on promoting renewable energy and industrial solutions, including solar power, biomass systems, and water treatment technologies for manufacturing and industrial clients. Supported the entire business cycle—from technical sales and administrative coordination to project implementation and after-sales service.

Been with 8 years diverse exposure with administrative task in actual and im ready to shift and apply it in remote settings.

Diverse experience helped me build strong skills in technical coordination, remote communication, CRM management, client-facing support, and decision-making based on technical and business needs—making me a valuable asset for engineering firms, energy companies, and industrial service providers in need of remote administrative and sales support.

Provided customer support for major U.S.-based digital magazine brands such as The New Yorker, Vanity Fair, Bon Appétit, GQ, Condé Nast, and others. Assisted subscribers with digital account management, subscription issues, billing concerns, and general inquiries through voice, chat, and email channels. This role allowed me to strengthen my English communication skills and gain hands-on experience in the digital media space. Coordinated regularly with U.S.-based supervisors and internal teams to ensure timely and accurate resolution of customer concerns, maintaining a high level of client satisfaction. Played a key role in supporting seamless customer experiences within a fast-paced, international environment.

Contributing to technical problem-solving, client-specific system design, and seamless communication between local field teams and international tech partners.

Generating leads, preparing quotations, and overseeing account management, including follow-ups, logistics tracking, and after-sales support.

This role significantly developed my technical aptitude and deepened my understanding of telecommunications systems, including how global network towers operate and how device compatibility affects performance. I regularly educated customers on optimizing their service, updating device software, and using modern solutions such as auto-pay setups, account updates, and service plan improvements.