Customer Service Representative

With over three years of experience in healthcare support, customer service, patient scheduling, insurance verification, and technical support, I am confident in my ability to contribute to your team and provide exceptional service to clients and patients. In my previous roles with TELUS Digital PH, Firstsource Solutions, and Masterpiece Group PH, I developed strong skills in patient scheduling, healthcare navigation, eligibility and insurance verification, CRM management, technical troubleshooting, and documentation. I have experience handling inbound and outbound communications, coordinating with healthcare providers, maintaining accurate records, and ensuring compliance with company policies and industry standards. Throughout my career, I have consistently been recognized as a top-performing agent due to my attention to detail, strong work ethic, adaptability, and commitment to delivering excellent customer experiences. I thrive in fast-paced environments and am dedicated to resolving issues efficiently while maintaining professionalism and empathy. I am excited about the opportunity to bring my skills and experience to your organization. Thank you for your time and consideration. I look forward to the opportunity to discuss how I can contribute to your team.