Organized and dependable Virtual Assistant with experience in customer service, admin support, and high-volume call,
Experience: 2 - 5 years
Skilled in providing guest support through platforms like Airbnb and VRBO, with expertise in handling email and chat correspondence, booking assistance, escalations, and conflict resolution. Experienced in monitoring team performance, delivering real-time coaching, managing schedule adherence, and ensuring service level targets are met.
Experience: 2 - 5 years
Skilled in providing guest support through platforms like Airbnb and VRBO, with expertise in handling email and chat correspondence, booking assistance, escalations, and conflict resolution. Experienced in monitoring team performance, delivering real-time coaching, managing schedule adherence, and ensuring service level targets are met.
Experience: 2 - 5 years
I monitored real-time adherence, SLA, metrics, shrinkage, and intraday performance to ensure service level targets were consistently met. Executed real-time staffing adjustments, including schedule changes, activity swaps, and overtime recommendations, to address volume fluctuations. Analyzed call volume, queue performance, and agent availability to optimize workforce efficiency. Provided real-time alerts, dashboards, and performance reports to operations and leadership teams
Experience: 2 - 5 years
I monitored real-time adherence, SLA, metrics, shrinkage, and intraday performance to ensure service level targets were consistently met. Executed real-time staffing adjustments, including schedule changes, activity swaps, and overtime recommendations, to address volume fluctuations. Analyzed call volume, queue performance, and agent availability to optimize workforce efficiency. Provided real-time alerts, dashboards, and performance reports to operations and leadership teams
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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