Mary

Hospitality & Vacation Rentals | CSR

45 ID PROOF
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 11th, 2026 (2 days ago)

Member Since

August 15th, 2025

Profile Description

Organized and dependable Virtual Assistant with experience in customer service, admin support, and high-volume call, email, and chat handling. Background includes Amazon retail accounts, Airbnb, and VRBO support, with additional experience in real-time performance tracking as an RTA Analyst.

Top Skills

Experience: 2 - 5 years

Skilled in providing guest support through platforms like Airbnb and VRBO, with expertise in handling email and chat correspondence, booking assistance, escalations, and conflict resolution. Experienced in monitoring team performance, delivering real-time coaching, managing schedule adherence, and ensuring service level targets are met.

Other Skills

Experience: 2 - 5 years

Skilled in providing guest support through platforms like Airbnb and VRBO, with expertise in handling email and chat correspondence, booking assistance, escalations, and conflict resolution. Experienced in monitoring team performance, delivering real-time coaching, managing schedule adherence, and ensuring service level targets are met.

Experience: 2 - 5 years

I monitored real-time adherence, SLA, metrics, shrinkage, and intraday performance to ensure service level targets were consistently met. Executed real-time staffing adjustments, including schedule changes, activity swaps, and overtime recommendations, to address volume fluctuations. Analyzed call volume, queue performance, and agent availability to optimize workforce efficiency. Provided real-time alerts, dashboards, and performance reports to operations and leadership teams

Experience: 2 - 5 years

I monitored real-time adherence, SLA, metrics, shrinkage, and intraday performance to ensure service level targets were consistently met. Executed real-time staffing adjustments, including schedule changes, activity swaps, and overtime recommendations, to address volume fluctuations. Analyzed call volume, queue performance, and agent availability to optimize workforce efficiency. Provided real-time alerts, dashboards, and performance reports to operations and leadership teams

Basic Information

Age
26
Gender
Female
Website
Sign Up with Pro Account to View
Address
San Jose, Negros Oriental
Tests Taken
IQ
Score:  127
DISC
Dominance: 38
Influence: 9
Steadiness: 38
Compliance: 15
English
C2(Advanced/Mastery)
Government ID
Sign Up with Pro Account to View

“I have a team of 6 VA's that pretty much do everything for me”

Elishama Jiles

SEE MORE REAL RESULTS

“They are definitely a valuable part of your business for all kinds of reasons.”

- Steven Rapposelli

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »