Hi, I'm Najela. I'm a highly motivated and experienced professional in customer service, actively seeking a dedicated remote role. As a single mom, I've mastered the essential skills that directly translate to remote success. Juggling parenting responsibilities means I operate with incredible efficiency and meet deadlines consistently. I'm deeply familiar with remote collaboration tools like Google workspace, Slack, Zoom, CRM, Microsoft Office, etc and thrive in independent work environments. I understand the trust required for remote positions, and I bring a strong work ethic, proactive communication, and a deep appreciation for the flexibility that allows me to excel both professionally and personally.
I'm eager to bring my skills in customer support and proven ability to deliver results remotely to your team. I'm ready to hit the ground running and contribute from day one.
Experience: 2 - 5 years
Over 5 years of professional experience handling inbound and outbound calls, resolving customer issues, and providing excellent support in various industries (self-storage, medical, food service). I am highly skilled in building client relationships and ensuring customer satisfaction.
Experience: 2 - 5 years
Proven ability to adapt to different work environments and job responsibilities, as shown by transition between on-site and work-from-home roles across different industries.
Experience: 1 - 2 years
Experience in processing payments accurately and securely, as indicated by work in customer service roles.
Experience: 2 - 5 years
Solid foundation in office work, including multitasking, data collection, and processing, with experience working in both on-site and work-from-home environments.
Experience: 2 - 5 years
Competent in using essential Microsoft Office applications, indicating a strong foundation for administrative and data-related tasks.
Experience: 2 - 5 years
Proficient in using Google's full suite of tools for various tasks, including creating and managing documents, spreadsheets, forms, and calendars for scheduling and organization.
Experience: 2 - 5 years
Proven ability to research and use available resources to resolve complex customer issues and find effective solutions.
Experience: 6 months - 1 year
Experience managing customer information and interactions, likely through a CRM system, to handle inquiries and support requests.
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