Manager, proficient in Customer Service, Business Planning

(1) Creation of Seasonal Activities in the Showroom (2) Created company CS standards from telephone handling to face-to-face assistance (3) Supervision and monitoring of the survey system and feedback gathering

(1) Dealer representative on the "Sudden Acceleration" case of Mitsubishi Montero (2) Handled all complaints and DTI cases of the dealership

(1) Launched “Snow-on-Ice” Concept as an attraction in the Ice Skating Rink (2) Organized company events and activities for customers (3) Administration and monitoring of survey system (4) Supervision and analysis of customer feedback

(1) Creation of the overall plans and programs of the department for the whole year (2) Creation of policies and procedures from the feedback and complaints of the customers (3) Implementation of best practices from different business sectors (4) Creation of seasonal activities for the customers

(1) Prepared reports and presentations for management discussion (2) Issued formal corporate communications on behalf of the company

(1) Launched “Snow-on-Ice” concept as an attraction in the Ice Skating Rink (2) Created the Sales and Service assemblies to discuss the strengths and weaknesses of the employees and the department as a whole, for improvement and customer retention (3) Conducted different trainings for professional growth and improvement

- Overall management of the department

Data gathering and analysis from the survey and customer feedback