Flor
TechSupport, Customer Service, TeleSales Representative
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Bachelors degree
Last Active
July 4th, 2026 (14 days ago)
Member Since
August 13th, 2025
Profile Description
Results-driven Subject Matter Expert (SME) with over 10
years of experience in the BPO industry, specializing in technical support,
customer service, sales and retention process improvement, and team enablement.
Proven expertise in troubleshooting complex technical issues, managing
escalations, and delivering exceptional customer experiences. Skilled in
training, coaching, and mentoring frontline agents to drive performance and
reduce error rates. Adept at collaborating with cross-functional teams and
clients to streamline workflows, improve quality metrics, and enhance service
delivery. Recognized for strong analytical, communication, and leadership
skills, with a track record of consistently exceeding client and business
expectations
Top Skills
Customer Support » Technical Support
Experience: 10+ years
Techinical Support who does multitasking for multiple platforms: Windows, iOS, Mac and Android. Support customers through Chat, Phone, Remote Session and Email. My previous job was assisting customers installing and troubleshooting antivirus program they subscribed to.
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Data analysis and reporting using Microsoft Excel concatenation and data management
Customer Support » Customer Service
Experience: 10+ years
Ensure that all customers are handled properly and world-class support is a priority
Other Skills
Office and Administration » Data Entry
Experience: 5 - 10 years
High typing speed and accuracy, strong attention to detail, proficiency with software and tools like Microsoft Excel and Google Sheets, good communication (written and verbal), excellent organizational skills, effective time management, and a strong sense of confidentiality and data security awareness.
Office and Administration » Attention to Detail
Experience: 5 - 10 years
Staying organized which leads to fewer errors, higher quality output, and increased efficiency.
Office and Administration » Decision Making
Experience: 5 - 10 years
Structured process of identifying problems, gathering data, analyzing alternatives, choosing the best solution, implementing it, and monitoring results to drive efficiency and quality for clients
Customer Support » Sales Support
Experience: 5 - 10 years
Handled Sales and Retention for a leading antivirus in USA supporting US, Canada and UAE customers.
Office and Administration » Communication
Experience: 5 - 10 years
Skills in communication, conflict resolution, critical thinking, and tech-savviness to ensure content aligns with brand guidelines and community policies.
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Dolo, San Jose, Camarines Sur
- Tests Taken
- IQ
- Score: 106
- DISC
- Dominance: 45%
- Influence: 11%
- Steadiness: 22%
- Compliance: 22%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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