Gen VA| MedVA | SMM | Project Management

Experienced in supporting sales operations within a BPO environment. Skilled in managing customer interactions, upselling products and services, and achieving performance targets. Demonstrated ability to analyze sales metrics, handle objections professionally, and contribute to revenue growth through excellent customer engagement.

Over 3 years of experience in BPO-based technical and customer support. Skilled in resolving complex technical issues, guiding users with patience, and maintaining high customer satisfaction scores in fast-paced environments.

Knowledgeable in HIPAA compliance standards and data privacy protocols related to medical claims processing and patient information handling. Experienced in maintaining confidentiality, securing sensitive health data, and following proper procedures to ensure compliance with U.S. healthcare regulations.

Skilled in managing and organizing social media content across platforms such as Facebook, Instagram, and LinkedIn. Experienced in scheduling posts, engaging with audiences, and monitoring insights to help build brand presence and customer engagement. Detail-oriented with strong communication and creative skills.

Skilled in coordinating and managing projects from planning to completion. Experienced in setting priorities, tracking progress, and ensuring timely delivery of tasks. Adept at using productivity and communication tools to collaborate effectively in remote environments.

Experienced in accurate and efficient data entry with strong attention to detail. Skilled in maintaining organized databases, entering and verifying large volumes of information, and using tools such as Google Sheets, Excel, and CRM systems. Committed to delivering high-quality, error-free outputs within deadlines.