Team Leader

Strong customer service skills in account security, case investigation, billing support, and technical troubleshooting. Proficient in handling inquiries via phone, chat and email, resolving complex issues quickly and accurately, and providing clear, empathetic communication. Experienced in collaborating with teams, sharing best practices, and contributing to process improvements to enhance the overall customer experience.

For the past five years, I have been serving as a Team Leader, managing teams ranging from 2 to 8 members across various e-commerce and subscription-based business projects. At times, I have handled up to three projects simultaneously, ensuring high quality deliverables and operational efficiency. Aside from overseeing the project, my role requires regular collaboration with U.S.-based clients, providing consistent performance updates, leading meetings, and supporting their business needs directly. I take pride in being a supportive leader, not only in guiding my team to achieve excellence but also in assisting our clients’ POC's in accomplishing their goals. Having been entrusted with six different projects during my time with my current company speaks to my adaptability, continuous learning, and strong work ethic.

For the past six years, I have been serving as a Team Leader, managing teams ranging from 2 to 9 members across various e-commerce and subscription-based business projects. At times, I have handled up to three projects simultaneously, ensuring high quality deliverables and operational efficiency. Aside from overseeing the project, my role requires regular collaboration with U.S.-based clients, providing consistent performance updates, leading meetings, and supporting their business needs directly. I take pride in being a supportive leader, not only in guiding my team to achieve excellence but also in assisting our clients’ POC's in accomplishing their goals. Having been entrusted with six different projects during my time with my current company speaks to my adaptability, continuous learning, and strong work ethic.