Credit Repair Sales & Compliance Manager

Assisted customers with order tracking, shipment status, delivery updates, and estimated arrival times.  Resolved issues related to delayed, lost, or incorrect shipments in a timely and professional manner.  Processed refunds, replacements, and returns in accordance with company policies.  Handled high-volume inbound calls, chats, and emails while maintaining quality and performance standards.  Navigated internal systems to locate order details, carrier information, and transaction history.  De-escalated frustrated customers by providing clear solutions and maintaining a calm, empathetic approach.  Documented all interactions accurately in CRM systems for tracking and follow-up purposes.

Conducted outbound and inbound calls to prospective clients seeking credit improvement services.  Explained credit repair processes, consumer rights under the FCRA, and service expectations clearly and professionally.  Analyzed basic credit report information to identify potential opportunities for dispute assistance.  Built rapport with clients, handled objections confidently, and closed sales based on client needs.  Met and exceeded weekly and monthly sales targets through consistent follow-ups and pipeline management.  Accurately onboarded new clients, collected required documentation, and ensured compliance with CROA guidelines.  Updated CRM systems with detailed call notes, client status, and payment information.  Coordinated with the back-office team to ensure smooth transition from sales to dispute processing.

Conducted outbound and inbound calls to prospective clients seeking credit improvement services.  Explained credit repair processes, consumer rights under the FCRA, and service expectations clearly and professionally.  Analyzed basic credit report information to identify potential opportunities for dispute assistance.  Built rapport with clients, handled objections confidently, and closed sales based on client needs.  Met and exceeded weekly and monthly sales targets through consistent follow-ups and pipeline management.  Accurately onboarded new clients, collected required documentation, and ensured compliance with CROA guidelines.  Updated CRM systems with detailed call notes, client status, and payment information.  Coordinated with the back-office team to ensure smooth transition from sales to dispute processing.

Analyzed tri-merge credit reports from Experian, Equifax, and TransUnion to identify inaccurate, outdated, duplicate, and unverifiable negative accounts.  Processed and managed client disputes using Credit Repair Cloud and DisputeFox, including automated and manual dispute rounds.  Generated customized dispute letters based on FCRA guidelines and supporting documentation.  Monitored dispute timelines (30–45 day investigation periods) and tracked bureau responses to ensure compliance.  Maintained accurate client records, case notes, and documentation within CRM systems.  Reviewed results after each dispute cycle and escalated accounts through validation letters, method of verification requests, and follow-up disputes when necessary.  Collaborated with client support and sales teams to ensure accurate onboarding and proper expectation setting.  Helped improve client satisfaction by ensuring timely processing and consistent follow-ups