Medical Virtual Assistant | Insurance Verification | Admin & Lead Management Sup

Experienced in verifying patient insurance coverage (VOB), interpreting benefits, and coordinating with insurance providers to ensure accurate eligibility, approvals, and claim processing. Familiar with U.S. healthcare insurance workflows including Optum and UHC systems.

Knowledgeable in healthcare revenue cycle processes including insurance verification, prior authorization, claims follow-up, and denial management. Experienced in supporting administrative workflows that improve billing efficiency and reduce claim delays.

Experienced Healthcare Virtual Assistant with a background supporting U.S. insurance processes including UnitedHealthcare, Optum, and third-party administrators. Skilled in handling insurance verification (VOB), prior authorization, claims follow-ups, email management, and patient coordination.

Managing and organizing email inboxes, responding to inquiries, and ensuring timely communication.

Scheduling appointments and coordinating calendars using tools like Calendly.

Understanding of HIPAA compliance standards and handling of sensitive patient information with confidentiality, accuracy, and security in healthcare environments.