With over 12 years of professional experience, I have developed a well-rounded skill set across various industries. I spent more than 7 years in the call center industry, where I honed my communication and customer service skills. Following this, I transitioned into the role of QA Analyst for 1 year and 8 months, refining my ability to ensure high-quality standards and improve processes. Additionally, I have 11 months of experience as an IT Service Desk professional, providing technical support and troubleshooting solutions. In addition to these roles, I have extensive experience in the food and beverage industry, where I worked for 5 years and 5 months both locally and abroad. This experience allowed me to build a deep understanding of hospitality, team management, and customer satisfaction, further expanding my versatile skill set. Throughout my career, I have demonstrated adaptability, attention to detail, and a strong customer-focused mindset, along with technical problem-solving and quality assurance expertise.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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