Sofia

General VA|Administrative Support

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $3.33/hour ($640.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

August 10th, 2025

Profile Description

Customer Service Representative | BPO Company [1-2 years]
Handled daily customer support through phone and email, assisting clients with order inquiries, account concerns, and issue resolution.

Managed 50–80 customer interactions per day while maintaining clear communication and professionalism.

Used tools such as Jira and internal systems to track, document, and resolve customer concerns efficiently.

Collaborated with tea ---------- mbers via Slack to escalate and resolve complex cases quickly.

Process Delivery Specialist / Office Staff | Company Name[1-3 years]
Managed contracts and business documents, ensuring accuracy and proper record-keeping.

Performed data entry and maintained organized records across multiple systems. Supported daily operations by coordinating tasks and ensuring timely completion of deliverables.

Used Google Workspace for documentation, tracking, and communication with internal teams.

Top Skills

Customer Support

Experience: 2 - 5 years

Handling customer inquiries and resolving issues through phone and email with professionalism.

Office and Administration » Data Entry

Experience: 2 - 5 years

Entering and maintaining accurate data across systems with strong attention to detail.

Other Skills

Marketing » Email Marketing » Sender

Experience: 2 - 5 years

Managing and responding to customer emails with clear, accurate, and timely communication.

Professional Services » Management Services » Business Management

Experience: 1 - 2 years

Handling and organizing business documents and contracts with proper record-keeping. Administrative Support – Supporting daily operations through scheduling, documentation, and coordination tasks.