General Virtual Assistant| Data Quality Manager

• Conducted outbound cold calls to qualify leads, gather business information, and drive demand generation campaigns. • Executed lead generation and appointment setting activities. • Nurtured leads through consistent follow-ups, relationship building, and timely engagement to move them through the sales funnel. • Supported overall sales growth by identifying opportunities, overcoming objections, and aligning solutions with client needs. • Consistently achieved and exceeded performance metrics, contributing to the success of multiple campaigns.

I have successfully led teams in Customer Service, Telemarketing, Data Research, and Data Quality, ensuring productivity, performance, and continuous improvement. My leadership style focuses on clear communication, coaching, and goal alignment to drive both individual and team success. Customer Service: Supervised agents to maintain high-quality service, resolve escalations, and consistently meet client satisfaction metrics. Telemarketing: Guided telemarketers in lead generation, cold calling, and appointment setting, providing training and performance feedback to achieve sales targets. Data Research: Directed data research specialists in gathering, validating, and organizing accurate information to support business operations. Data Quality: Monitored and implemented quality control standards, conducted audits, and provided feedback to maintain data accuracy and reliability.

• Assisted customers with inquiries, technical troubleshooting, billing, and account management for telecommunications services. • Delivered product knowledge and solutions while driving sales through upselling and cross-selling. • Maintained high customer satisfaction scores and contributed to overall team performance.

• Oversee data integrity, accuracy, and compliance across B2B datasets, ensuring reliable insights for sales and marketing initiatives. • Lead quality audits, develop standards, and drive process improvements to maintain high-quality deliverables.