Customer Service Representative / Chat Support / Data Entry Specialist

A dedicated Customer Support and Chat Representative with experience supporting eCommerce, cable, travel, and tax accounts. I have handled billing inquiries, order management, reservations, and account issues while maintaining accuracy and high customer satisfaction. Proficient in Zendesk, Meta Business Suite, GoHighLevel (GHL), Avaya, Booking.com, VoIP systems, Commslayer, Google Voice, and Slack, I efficiently manage calls, tickets, chats, and team communication in fast-paced settings. I am detail-oriented, adaptable, and committed to delivering professional and dependable customer service.

Extracting accurate information from an assigned file or document and entering it into the appropriate template. This was for a real estate transaction, where we gathered details about the property, buyer, seller, brokers, and lender. Since there is no room for error, thorough proofreading was essential to ensure all information was entered correctly and precisely.