Current Employment Status:
Hired Full Time on Jan 23, 2026
Customer Experience Specialist with 2+ years in BPO and property
management support. Consistently recognized as a top performer
with multiple MVP awards. Skilled in handling high-volume calls,
quality monitoring, troubleshooting, and client satisfaction
Experience: 6 months - 1 year
Maintained accurate customer records and service logs using CRM tools, improving team coordination and reducing errors.
Experience: 6 months - 1 year
Coordinated technician schedules and managed follow-ups to ensure 95% same-day service success.
Experience: 1 - 2 years
Handled hundreds of client interactions weekly, resolving inquiries and complaints with professionalism and empathy.
Experience: Less than 6 months
Resolved first-level hardware, software, and network issues with an 85% first-contact resolution rate as a technical support advisor
Experience: Less than 6 months
Successfully supported remote operations, collaborated with virtual teams, and consistently met productivity and quality targets
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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- Lukas Rohler
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