Customer Representative with a passion for people, performance, and creating seamless experiences.
Experience: 2 - 5 years
With nearly three years of experience in customer support, I’ve developed expertise in handling high-volume interactions across chat, email, and calls while maintaining excellent customer satisfaction. I’ve worked with various CRMs like NICE CXOne, Zendesk, and Ricochet, giving me the adaptability to navigate different tools and workflows efficiently. Throughout my career, I’ve consistently ranked as a top performer, known for my problem-solving skills, empathy, and commitment to delivering a smooth and positive customer experience.
With hands-on experience in sales, I’ve developed strong skills in engaging potential customers, handling objections, and closing opportunities through effective communication. I’ve managed hundreds of outbound calls daily, promoting services, building rapport, and providing personalized solutions that drive satisfaction and retention. My background in sales has strengthened my confidence, persistence, and ability to connect with people.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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