I'm interested on the following Job Description/Functions:- CS Planning- Data Mana

Overview

Looking for part-time work (4 hours/day)

at $2.73/hour ($240.00/month)

Bachelor's Degree

Last Active

February 7th, 2011 (5140 days ago)

Member Since

February 7th, 2011

Profile Description

These are my specific Skills/Functions:
- Highly organized and very systematic;
- Knowledgeable in MS Office applications such as Word, Excel, PowerPoint, Outlook;
- Excellent written and oral communication skills;
- Exerts high level of professionalism
- Logs and monitors all customers’ concerns in Customer Contact Sheet (CCS);
- Prepares daily, weekly and monthly report forms (Customer Contact Sheets, Weekly Report Form, and Monthly Summary Report;
- Reports and directs all Customer Related concerns to concerned department/groups for
Proper attention and necessary actions;
- Conducts immediate response to all calls and emails such as Frequently Asked Questions (FAQ’s),
inquiries, concerns of concerned departments/groups;
- Conducts and follows proper escalation process, feedback and monitoring flow;
- Consolidates reports of Customer Care Executives and Telephone Operator/Receptionist;
- In-charge of department’s files which includes safekeeping and legal concerns;
- Monitors CS related activities, renders survey forms, and collects feedback;
- Adheres to the department’s established systems and procedures, role, functions, and
responsibilities;
- Performs CS standards, functions and performance;
- Route’s inter-office memorandums pertaining to admin and related issues;
- Prepares correspondences, may be assigned and perform other duties as deemed necessary by the immediate superior, which includes CS initiated programs, trainings, and activities.
- Conduct close coordination with the concerned department in facilitating and concern handlings.
- Adept at developing and maintaining administrative processes, improve accuracy and efficiency, and achieve organizational objectives.
- Keep abreast and provides assistance with sales promotional activities.
- Exerts high level of professionalism.
- Good qualities in rendering job effectively and efficiently
- Proficient in Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
- Consolidates reported concerns with the concerned department for weekly, monthly and quarterly reporting.
- In-charge of CRO files which includes safekeeping and legal concerns;
- Facilitates, records, and monitor inquire, concerns from walk-ins / visits, phone calls emails, and website;
- Monitors Parts and Service monthly ratings and all CS-related activities;
- Provides customers’ assistance and or customer care;
- Performs CS standards / functions and performance;
- Prepares correspondences and performs other duties that may be assigned from time to time which includes CS initiated project, programs, training, and activities.