Customer Service Representative and Virtual Assistant

I've been a first contact person as a Customer Service Representative. I assist Host and Guest. for the Host we help clients to manage their calendar listing and addressing issues and help them for the cancellation for last minute booking. and for Guest, we help them to book a reservation and assist them for the cancellation, we also help them to address the issues. We do outbound and inbound call and also a live chat and email support.

I'm experience in customer service more than 3 years. I handled live chat support, email support and phone support. I experience outbound and inbound call and cold calling.

Experienced in providing administrative support, including calendar management, appointment scheduling, email handling, data entry, document organization, and CRM updates. Focused on keeping daily operations organized, accurate, and efficient while supporting business and client needs.