HIPPA CERTIFIED Medical Virtual Assistant

I bring a strong experience in patient support, clinical coordination, and administrative healthcare operations. I have worked as a Surgery Scheduler in a U.S.-based clinic and as a Pharmacy Technician in a hospital setting in Singapore, which has equipped me with a solid understanding of patient care workflows and multidisciplinary coordination. I serve as a first point of contact for patient inquiries across multiple platforms, including EHR systems such as Prime Clinical Systems, Epic, and Practice Fusion, as well as secure messaging and phone communication. I handle scheduling, prescription coordination, and follow-ups with a focus on clarity, efficiency, and empathy. In collaboration with clinical teams and external providers, I coordinate diagnostic testing, imaging, referrals, and prior authorizations to ensure seamless patient care. I actively track patient progress throughout the care journey, helping maintain continuity of care and timely interventions. As a HIPAA-certified professional, I ensure compliant and accurate documentation while supporting new patient onboarding. I am proactive in identifying care gaps, as well as systemic or financial barriers that may impact patient outcomes, and I contribute to resolving these issues whenever possible.