Virtual Assistant and Customer Service Representative

Utilizing tools such as Microsoft Excel, Google Sheets, and internal CRM systems to input and manage client data ensuring records such as contact details, identification documents, visa status, and other confidential information are accurately organized and regularly updated.

Entering client details into the audit sheet to maintain accurate records for tracking and compliance purposes, including legal and confidential information such as bank account details, passport numbers, identification documents, licenses, and other relevant data.

Following up with clients via email regarding the status of their visa work rights, based on the expiration dates recorded in our audit files.

In my previous role, we used Adobe Acrobat to edit and send contracts to clients in accordance with company policies.

Proven track record in delivering exceptional customer assistance, streamlining sales processes, and executing effective lead generation strategies to identify, engage, and nurture prospects, contributing to sustained business growth and client satisfaction.

Basic experience using Canva to create simple designs such as social media posts, flyers, and presentations. Comfortable working with templates and customizing text and images. Eager to learn more and improve my design skills using Canva.

Sending follow-up emails to clients regarding overdue payments, outstanding balances, declined card transactions, and blocked accounts, while maintaining clear and professional communication to encourage timely resolution.

Extensive experience in providing comprehensive administrative support, managing and organizing office operations, and processing large volumes of data with accuracy and efficiency. Skilled in maintaining and updating databases, verifying and validating information, preparing detailed reports, and ensuring data integrity across multiple platforms. Adept at coordinating schedules, handling correspondence, and supporting cross-functional teams to ensure smooth workflow and timely completion of tasks. Proficient in using office productivity tools and data management systems to optimize processes, improve accuracy, and enhance overall operational efficiency.