Customer Support

I have experience in healthcare customer support, assisting patients and providers by handling inquiries, resolving concerns, and ensuring compassionate and accurate service while maintaining quality standards.

In my customer service experience, I developed strong communication and problem-solving skills by assisting customers with various concerns. I handled a high volume of inquiries while maintaining accuracy and professionalism. I am experienced in using CRM tools, managing tickets, and following up to ensure issues are fully resolved. My priority has always been to create a positive customer experience while supporting business goals.

I have experience as a Team Lead in customer support, where I supervised and coached agents, handled escalations, and ensured high-quality service. I focused on improving performance, maintaining customer satisfaction, and fostering a supportive team environment.