Results-driven BPO professional with 9 years of extensive experience across telesales, customer service, data administration, and outbound/inbound sales. Proven track record in consistently exceeding sales targets and building strong customer relationships. Promoted to Training and Communication Specialist for an Australian sales account, where I lead communication and sales training initiatives to improve agent performance and conversion rates. Adept at call handling, objection handling, team coaching, and performance development. Highly adaptable, with a strong foundation in both frontline execution and backend support, bringing a well-rounded skill set and a passion for continuous improvement.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: 1 - 2 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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