Jeremiah
Subject matter expert/Technical support specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelor's degree
Last Active
July 13th, 2026 (8 days ago)
Member Since
August 4th, 2025
Profile Description
I bring a diverse and adaptable skillset developed through hands-on experience and continuous learning across BPO industry. My strengths span both technical and interpersonal areas, allowing me to approach challenges with a balanced perspective. From root cause analysis to team management, I thrive in dynamic environments that demand innovation, efficiency, and strong communication.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
I worked as a Technical Support Specialist for both a FinTech and Telecommunications (Telco) account, where I developed strong technical troubleshooting skills and a deep understanding of customer support operations. Due to my performance and expertise, I was promoted to Subject Matter Expert (SME), a role I held for 2 years, providing guidance, mentoring new team members, and supporting process improvements to enhance service quality and team efficiency.
Office and Administration » Google Sheets
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: 1 - 2 years
I served as a Subject Matter Expert (SME) for 2 years, where I was responsible for managing team performance metrics, conducting regular coaching sessions, and leading team meetings to provide feedback and share important updates. I actively participated in leadership discussions, contributing insights on site performance and helping to develop and implement action plans to improve overall team efficiency and service quality.
Other Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Microsoft Power Point
Experience: Less than 6 months
Office and Administration » Microsoft Word
Experience: 2 - 5 years
Office and Administration » Google Docs
Experience: 2 - 5 years
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan, Metro Manila
- Tests Taken
- IQ
- Score: 125
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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